As comms people we naturally favour words as our key means of getting the message across but often, and particularly when it is quite a complex of dry topic, I find it pays to be more visual.
Until recent years I was guilty of using the tried and tested to communicate; posters, flyers, web page and video clips. Video clips are a particular bug bear of mine when used inappropriately. I’m sure we’ve all experienced that awkward moment where a service lead wants to launch a new policy or strategy and is adamant that a video is the only way to go.
You try to explain the amount of time and money it will take to produce in return for the amount of people who will watch it makes it a very costly way of communicating. Then you point out that even if staff start watching, they probably won’t make it to the end of the 20 minute epic they are planning about the new way sickness needs to be recorded.