A multi-national company employs a company with a team of 13 to take weeks to craft each tweet but isn’t getting as much buy-in as those who trust staff and are human.

by Dan Slee

Have you heard the one about the chatty English book shop and the unspontaneous French cheese maker?

One has 50,000 followers on Twitter and from their smartphone give a slightly idiosyncratic view from Waterstones in Oxford Street, London. It shows how trusting staff can work.

The other President Cheese has 153 followers and employs a company with a team of 13 in a Star Trek-style ‘war room’ that takes up to 43 days to draw-up a tweet in a highly planned campaign.

But for me nothing I’ve come across better illustrates how being human on social media runs rings around the scripted, over agonised and contrived.

Original source – comms2point0

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