Recently, @neillyneil sent me a link to Susan Farrell’s post about the worth of FAQs. As expected, an interesting Twitter conversation ensued.I honestly think that if you are writing in a user-centred way, FAQs are at best pointless and redundant. At worst, they are confusing… and still pointless. Let’s see if I can convince you. A couple of Susan’s points I’m only going to talk about a couple of Susan’s points. I’m sure you want to get to the mince pies."Good Websites Don’t Need […]
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