No can be the hardest word. But often the kindest. Here’s a cut and out and keep guide to saying no when you really do need to politely shake your head at someone you work with…
There was once a time when many a Comms Team got a bad name for being control freaks who said no a lot. I’m glad we’ve largely moved on and become that listening, enabling service. We are gate-openers now, instead of gate-keepers, who regularly now say yes where perhaps we once said no.
But. There is still a place for ‘no’. Not least when it is a colleague asking for something daft.