A big welcome to Rutland, the latest local authority to adopt FixMyStreet Pro as their street fault reporting platform. If you’re a resident of what has been described as the UK’s prettiest county, we hope that you’ll enjoy using FixMyStreet to keep it that way.

You can make your reports on the council’s site here, or if you’re already used to the main FixMyStreet. com website or via our mobile app, you’ll find that all reports go into the same central database, and can be seen in all three places.

As a resident, all you need to know is that it all works, but councils — especially those using the Salesforce CRM — will be interested to know that behind the scenes there have been some interesting tweaks.

How it looks in Salesforce

Salesforce is a very common CRM, in use across many councils as well as countless other businesses and organisations, so this integration stands as a useful proof of concept when it comes to FixMyStreet integration.

For Rutland, FixMyStreet reports now drop directly into Salesforce, from where they can be allocated to the Highways team. Click on any of the images below to see them at a larger size.

Here’s what the list of all reports looks like in Salesforce. In theory, if the council want, this could also include reports from other sources such as residents’ phone calls or direct emails.

 

Staff may filter the reports by category: here we can see just those within the ‘roads and highways’ category.

Each report is listed within Salesforce as a ‘case’, listed in a queue.

And this is what it looks like when a report comes in that has a photo attached to it  — that’s also accessible within Salesforce.

Staff now have the choice of updating reports within Salesforce, or, if they prefer (as many do), through the FixMyStreet admin interface.

This is our first Salesforce integration, and it was made possible through the use of an API, developed by Rutland’s own tech team. At our end, all we had to do was write the code to integrate with it, and boom, two-way communication.

Even better, any reports made through other means can be pulled from Salesforce and into the FixMyStreet system: so a council staff member inputting reports from, say, an email report or phone call can input it into the interface they’ve always used.

We’re delighted to add Salesforce to the list of CRMs FixMyStreet Pro has integrated with. If you’re from a council and would like to find out more, pop over to the FixMyStreet Pro website where you’ll find case studies, pricing, an interactive demo and the chance to join one of our regular online chats.

Original source – mySociety

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