What’s that cliche about a letter of complaint being great feedback? 

Well, a letter of praise can be, too.

One mother wrote to thank New Zealand Police for taking action against her new driver son who was driving too fast.

Spoiler: it has a twist.


The full post is here.

There’s probably a seam of customer service thanks and messages that could be used to improve the organisation and act as better comms.

Original source – The Dan Slee Blog » LOCAL SOCIAL: Is it time for a Local localgovcamp?

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