I joined the civil service many years ago and now I am leaving it – though the Public Strategist intends to be as public and strategic as ever. There is a slight but, fortunately, resistible temptation to pontificate on the experience of those many years, but in the spirit of looking forward rather than backwards, I am instead going to share four thoughts, prompted in different ways by the experience of being about to leave.
It turns out that when you announce that you are leaving, people remember some of the nice things they have never quite got round to saying to you. As a counter to imposter syndrome it’s fantastic – though perhaps a little drastic. But what’s really striking is how much even small gestures which really touch people are remembered and treasured for years. Being generous with time and attention is something we can all do more of – and if we do it without expectation of any return, the return is enormous. Kindness is perhaps the most underrated leadership quality and it’s one we can all be better at.
You don’t have to wait until people are leaving to express your appreciation. A word of thanks, a gesture of appreciation, a little bit of reciprocal help, a touch of empathy and kindness – they are all easy to give and they can all have an impact beyond what you might think possible. And of course by being appreciative we encourage the behaviour we appreciate. That’s not really the reason for doing it, but that doesn’t stop it being a good thing.
It’s very easy to get used to what is usual. In everything from the tacit assumptions we make about the boundaries of policy possibilities to the way we manage our working environment, we all become institutionalised. What is seen to be possible is constrained by what is experienced as normal. But knowing that is the first step to challenging it. I have spent much of my civil service career in a customer service organisation which is not good enough at customer service; a department of state with policies which have not solved the social problems which are its core remit; a workplace where the tools fall short of modern standards and where efficiency and collaboration are harder than they should be.
None of that is to say that we should be negative about everything or that the work of the civil service does not have value. Quite the opposite. But it is precisely because it matters – in very different ways – both to the millions of people affected by that work and to those who spend so much of their time and energy doing it, that our ambitions should be commensurately demanding.
One of the nice things somebody said to me in a conversation prompted by my leaving is that they saw me as somebody who was