For the last two years, we’ve been working with London Borough of Hammersmith and Fulham, Royal Borough of Kensington and Chelsea and Westminster City Council to explore how we approach child protection in a more user-centred way, radically rethinking how technology can support children’s social care. Together, we created FamilyStory.

Last week, FamilyStory & the Royal Borough of Kensington & Chelsea won Best Public Sector IT Project at the annual UK IT Industry Awards, a testament to the hard work and collaboration between three London boroughs, our FamilyStory project team and the entire FutureGov team.

Reshaping technology in children’s social care

FamilyStory is an open platform of accessible digital case management tools for social care, designed to meet the needs of social workers, partner agencies and families. By reducing the administrative burden placed on social workers, FamilyStory is increasing productivity by up to 30%.

Currently in alpha, it allows social workers and families to spend more time collaborating and building better relationships whilst ensuring families have agency and ownership of their story.

We have a responsibility to create technology that’s fit for purpose and supports social workers to work in a very different way. FamilyStory takes a user-centric, 21st-century approach to transform how the service can be delivered, improving the lives of families and young people and help keep children safe.

We’re proud that FamilyStory is transforming the way local authorities approach technology for children’s social care and we’re proud to see our platform and partner organisations recognised on a national stage.


FamilyStory wins Best Public Sector IT Project was originally published in FutureGov on Medium, where people are continuing the conversation by highlighting and responding to this story.

Original source – FutureGov

Comments closed