Government Digital Service podcast: Collecting information from users.

In this month’s episode of the Government Digital Service (GDS) Podcast, we’re joined by Harry Vos and Moyosore Kolawole from GDS’s Collecting Information From Users team to talk about tackling the long-tail of PDF forms in government.

As you might expect, many government services use forms to collect information from their users. But did you know that the number of PDF or other document-based forms hosted on GOV.UK is growing by approximately 6% per year?

Making government forms accessible, easy to use and fast to process

Typically, these forms are inaccessible, hard to use and slower to process compared to online forms. That’s why a team at GDS is exploring options for a new common form-building platform for government.

Working in close partnership with operations teams, policy teams and the cross-government form-building community, GDS hopes to create an affordable way for lower transaction services to quickly create accessible and affordable online forms.

We’re also joined by Suzanne Mycock from the Home Office who is contributing to GDS’s user research. Suzanne, who works in a non-digital team that provides services to a small number of users, tells us about the difficulty her team faces when trying to create, and interpret, forms with limited software options and little design experience.

How to get involved with this work

If you’re interested in improving the way government policy and operations teams are able to collect information from users, or know a team that could benefit from this work, please get in touch with Harry and Moyo’s team.

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Original source – Government Digital Service

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